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Cancellations

Cancellation Policy

Cancellation Fee

All cancellations require a 30% cancellation fee.

 

Hourly Trips

Cancellations made 72 hours prior to pre-arrange trip result have a 30% cancellation fee. Cancellations made within 72 hours of your pick-up time or after are non-refundable.

 

If you decide to end your ride prior to the agreed schedule time, the remaining of time is non-refundable and will not be refunded.

Pick-Up and Drop-Off Trips

Cancellations made 72 hours prior to pre-arrange trip result have a 30% cancellation fee. Cancellations made within 72 hours of your pick-up or drop-off time or after are non-refundable.

Airport Pick-up and Drop-off

Patrons have 15 minutes from their pick-up time to make contact with their chauffeur. Overtime pay or termination of ride will apply are 15 minutes.

It is the customer's responsibility to inform Original Groundbreakers of any flight changes, including early arrivals, delays, and cancellations prior to boarding.

 

Original Groundbreakers is happy to give a full refund to the original form of payment if your arrival or departure flight is cancelled with proof of flight cancellation.

 

Change Scheduled Trip

Original Groundbreakers is happy to change your scheduled trip time if there is availability.

 

Grace Period

There is a 15 minute grace period from the time your schedule ride starts. Overtime pay or termination of ride will apply after 15 minutes from the time your schedule ride starts.

Discount Rates

All discount rates are non-refundable.